RETURNS & EXCHANGES

Thank you for shopping with Timanz. We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.

For returns, please follow the instructions for returning your order with the same carrier that shipped it. For exchanges, please see the information at the bottom.

RETURNS WITH DHL OR FEDEX

STEP 1	Please access the returns portal via this link:
STEP 2	Select the item(s) you wish to return and choose a reason from the dropdown. You must complete this step in order to generate and print the returns label. For returns with Fedex, you can either print the label or obtain a QR code to show at your parcel shop and have the label printed for you.
STEP 3	Place your item(s) in the original packaging and attach the returns label. Please refer to the return document included in your order for details on drop-offs and pick-ups.
STEP 4	Once we have received the returned item(s), we will confirm your refund as soon as it has been processed.
HOW TO EXCHANGE	If you wish to exchange your item(s), please follow the steps mentioned above and select your desired exchange size in the portal. Once we have received and processed your return, we will ship the exchanged item(s)

RETURN CONDITIONS

• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return.

• Only one prepaid label is provided for each order, therefore all goods must be returned in the same parcel.

• Return shipments must be made using the same service as for the original delivery (DHL or Fedex).

• Customised items cannot be returned.

• Your refund will be credited to the original payment method. Shipping costs will not be refunded by Timanz in case of returns.

• When returning items that arrived in separate parcels, please carefully pack them into their original packaging. Kindly use the individual labels for each parcel.

EXCHANGE CONDITIONS
• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached. Please make sure to include all item boxes and dust bags with your return.

• It is only possible to exchange the same item for a different size. We cannot exchange items for a different colour or a different item altogether.

• Please be aware that we can only exchange the same item for a different size once.

• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times.

• Exchange shipments must be made using the same service as for the original delivery (DHL or Fedex).

• Customized items cannot be returned.

REPEAL POLICY

If you would like to repeal your contract of purchase, you may choose one of the following two options:

1. REPEAL OF PURCHASE BY WAY OF RETURN
Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.

2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax or letter, or over the phone. Once you informed us, please return the items within 14 days.